The store, step by step
How your store works.
A walk through the store from both sides. You will see what your customers do, what you do and what the store handles by itself. Everything here is live on the demo, so you can try each step as you read.
Your customers' side
From first look to front door
Nine steps, designed for phones first, because that is where your customers shop.
Arrive
A fast home page with your banners, your featured products, flash deals with a live countdown, new arrivals and best sellers. Change something in your panel and it shows on the site within seconds.
Find
Search suggests products as people type. Shoppers filter by category, price, colour, size and style, and can share a link to exactly what they found. Sent on WhatsApp, a product link shows that product's picture and your store's link shows your banner.
Choose
Each product shows the right price for the chosen size and colour, and only the sizes you have in stock. Star ratings and customer reviews help shoppers make up their minds.
Only 3 left in this size.
Cart
The cart follows signed-in customers from phone to laptop. Prices and stock are refreshed on every visit, so checkout holds no surprises. A wishlist keeps favourites for later.
Delivery
The shopper picks a state and sees the delivery fee straight away. You set the fee for each group of states. Returning customers find their address already filled in.
Reserve
The moment an order is placed, the items are held for that customer while they pay. They have 30 minutes for a card or transfer payment and 6 hours for a transfer arranged on WhatsApp. After that the items go back on sale by themselves, so your stock is always working for you. A double tap never creates a second order.
Your order is reserved until 14:35.
Pay
Two clear buttons, and time to pay later if they need it.
AutomaticPay now
Card or bank transfer on the secure page of Monnify or Kora. The store confirms the payment by itself.
You confirmPay via WhatsApp
A chat opens with the order number and amount already typed. The customer sends a transfer and you confirm it when the money arrives.
ReservedPay later
The order waits with its items held. The customer can come back and pay from any device.
Confirmed
The receipt appears by itself as soon as the payment is confirmed. Customers can view it, print it or save it.
Track
Customers follow their order from placed to delivered, using the order number or the courier's tracking number. They get an email at every step.
Your side
The whole business in one panel
It works on your phone and your laptop. A bell tells you what needs your attention, and new orders and payments are emailed to you.
Overview
Sales, paid orders and average order value at a glance, with a chart and a live feed of what is happening in your store.
Orders
Find any order by number, name, email or tracking number. New orders appear by themselves, and you can download the list as a spreadsheet.
Shipping
A simple queue of orders to pack. Add the courier and tracking number in one step and the customer is emailed.
Products and stock
Sizes, colours, prices, photos and stock for every product. You get a nudge when something is running low.
Payments and refunds
Every payment in one list, with what was expected beside what arrived. Refunds are recorded in a few taps and show on your sales chart and in your reports.
Customers
See what each customer has ordered and spent, with their saved addresses.
Sales and promo codes
Run a flash deal with a countdown. Create promo codes by percentage or amount, with dates and limits, and show one on your home page.
Newsletters
Write to your subscribers and customers from the panel. Everyone can unsubscribe in one tap.
Banners and reviews
Change your home page banners whenever you like, and approve customer reviews before they show.
Reports
Sales by day, product, category and payment method for any dates you choose, ready to download.
Your team
Give each member of staff their own sign-in. You can pause or remove a sign-in at any time, and your own account always stays yours.
Search and dark mode
One search box finds any order, customer or product. Screens open instantly, and there is a dark mode for late nights.
Side by side
One order, seen from both sides
Now put the two together. Follow a single order from the first tap to the front door and see what your customer does and what you do, which is often nothing at all.
| The moment | Your customer | You, in your panel |
|---|---|---|
| The order is placed | Fills in the delivery details and sees the order reserved, with the time left to pay. | The order appears in your list by itself and you get an email. The items are set aside for that customer. |
| Paying by card or transfer | Pays on the secure page of Monnify or Kora. | Nothing to do. Your store checks the payment and marks the order paid. |
| Paying on WhatsApp | Sends a bank transfer and taps "I've sent the transfer". | You are told straight away. Check your bank app and tap Confirm payment. |
| The receipt | Sees the receipt on screen and receives it by email. | The payment joins your list, with the amount expected beside the amount that arrived. |
| Packing | Gets an email saying the order is being prepared. | Open your shipping queue and pack the order. |
| On the way | Gets the courier and tracking number by email and follows the order on the Track page. | Add the courier and tracking number in one step. |
| Delivered | Gets a delivery email and can leave a review. | Mark the order delivered. Approve the review and it shows on the product. |
| Paying later | Comes back and pays from any device while the order is reserved. | Nothing to do. When the time to pay ends, the items go back on sale by themselves. |
| A return | Asks for a return, as your returns page explains. | Record the refund in a few taps. It shows on your sales chart and in your reports that day. |
How a payment is confirmed
Checked twice, recorded once
You never have to wonder whether an order was really paid for.
The customer pays
On the secure page of Monnify or Kora, by card or bank transfer.
The payment company tells your store
A signed confirmation arrives within moments.
Your store checks again
It asks the payment company directly and makes sure the amount matches the order.
The order is marked paid
The receipt is saved and emailed in the same step, and you are notified.
A transfer arranged on WhatsApp follows the same path with one difference. You look at your bank app and confirm the payment yourself, and the receipt goes out the moment you do.
Try it yourself
Walk through it on the live demo
The demo is a working store with sample products. It runs in practice mode, so nothing is charged. Ten minutes is enough to see both sides.
Your way in
- Store
- shopco.kharizdigital.com.ng
- Admin panel
- shopco.kharizdigital.com.ng/admin
- khariz.digital@gmail.com
- Password
- XMtMf2B-KehcsZA
This is a demo with sample products, so feel free to look around.
- As a customer
Place an order
Open the store on your phone, add something to the cart and check out. Use your own email address and the order emails will come to you.
- As a customer
Choose Pay via WhatsApp
It is the quickest way to see both sides. A chat opens with the order details already typed. You can close it without sending, then tap "I've sent the transfer".
- As the owner
Confirm the payment
Sign in to the panel. Your order is at the top of Orders. Open it and tap Confirm payment, and the receipt appears on the customer's side straight away.
- As the owner
Send it on its way
Add a courier and a tracking number, then mark the order delivered. Look in your inbox for the email at each step.
Behind the scenes
What your store handles by itself
The careful work happens quietly in the background, so you can focus on your products and your customers.
Stock is always right
Each item goes to one customer only, even when a crowd wants it at the same moment.
Tested with 100 buyers for 20 items. Exactly 20 sold.
Every order is paid once
However many times the bank sends its confirmation, the order is marked paid once and one receipt goes out.
Tested with 990 confirmations for 200 orders.
Your prices are yours
Every price, delivery fee and discount is worked out by your store at checkout, exactly as you set it.
Card details stay with the bank
Customers enter their card on the payment company's secure page. Your store never sees it or keeps it.
Every email arrives once
Order emails are saved with the order and sent in turn, so each customer hears from you once.
Tested with 20,000 emails.
Backed up every day
A fresh copy of your store is saved daily and kept in a second place.
You see who did what
Every change in the panel is recorded with the name of the person who made it.
Your records are kept
Old records are only cleared when you ask, with your password and a code sent to your email.
Customers hear from you when they want to
Newsletters go to people who subscribed or bought from you, and each one can opt out in a tap.
The full test results are in the proposal.
Questions
Good to know
Can my customers pay by card and bank transfer?
Yes. They pay through Monnify or Kora, or by a bank transfer arranged on WhatsApp. The money goes into your own account.
Do customers need an account?
No. Anyone can buy and track an order as a guest. An account adds an order history and a cart that follows them across devices.
What happens when two people want the last item?
The first to order gets it and the other sees that it has just sold out. Nobody is promised something you cannot deliver.
What if someone orders and does not pay?
The items go back on sale by themselves when the time to pay ends. That is 30 minutes for a card or transfer payment and 6 hours for a transfer arranged on WhatsApp. Each customer can keep two unpaid orders at a time, and you can change that number in your settings.
Will my links show a picture on WhatsApp?
Yes. A product link shows that product's picture with its name. Your store's link shows your home page banner. It works the same on Facebook, X and iMessage.
What if a customer pays and closes the page?
The payment is still confirmed in the background and the customer receives their receipt by email.
How do delivery fees work?
You group states into delivery zones and set a fee and a delivery time for each. The fee can also grow with the number of items.
Can I run sales?
Yes. You have promo codes, flash deals with countdowns and old prices shown crossed out beside the new ones.
Can my staff have their own sign-ins?
Yes. Add a member of staff in a few taps and pause or remove their sign-in whenever you need to. Your own account is protected.
How do star ratings work?
You can give a product a starting rating. Customer reviews take over as they come in, and the number of reviews shown is always the real number.
Does the demo take real money?
No. The demo runs in practice mode so you can try checkout freely. Your own store goes live with your payment account.
Is my customers' information safe?
Yes. Card details stay with the payment company, sign-ins are protected and your records are backed up every day.
What are you adding next?
Alerts that pop up in the panel the second an order arrives, staff roles, a profile page for customers and a returns form on the order page. Today the lists refresh by themselves every minute.
How do I know it copes with a crowd?
We tested it with crowds of shoppers before putting it online. The results are in the proposal.
What do I need to get started?
Your brand name and logo, your products and your delivery fees. The proposal has the full list.
What does it cost?
There are three packages with clear prices. See packages and prices.
Next step
Your store, live in weeks
The store is ready. We add your name, your products and your payment account, and open it on your own domain. The proposal shows how.